Order Processing & Shipping Times

Astral Treats ships orders Monday through Friday directly from our facility. Most orders are processed within 1–2 business days after purchase.

Delivery times vary depending on your location and selected shipping method. Once your order ships, you’ll receive a tracking code via email. If you experience any issues tracking your package, contact us at orders@astraltreats.com.

Shipping Restrictions

We currently ship to most U.S. states; however, due to state regulations, we are unable to ship to:
🚫 Washington
🚫 Idaho
🚫 Kansas
🚫 Alaska

We apologize for the inconvenience and will update customers if shipping to these states becomes available.

Why don’t you ship to my state?

Some states have laws that conflict with federal regulations under the 2018 Farm Bill. To ensure compliance, we have adjusted our shipping operations. If regulations change, we will reassess and keep you informed.

Lost, Stolen, or Damaged Orders

Missing or Incorrect Items?

If your order arrives with damaged, missing, or incorrect products, take a photo of the items and your order sheet immediately. Email us at orders@astraltreats.com with a brief description, and we’ll work quickly to resolve the issue.

Lost or Stolen Packages

If you did not purchase Route shipping protection, we are unable to refund or replace lost or stolen packages outright. However, USPS Ground Advantage and Priority shipments are automatically insured for up to $100 (including postage). You can file a claim directly with USPS here: USPS Claims.

We ship to the exact address you provide at checkout. If our system flags an issue, we will reach out for verification. If we do not receive confirmation within 2 business days, your order will be shipped as originally entered. Please double-check your shipping details—if the address is incorrect and you did not opt for Route Protection, we will not be able to replace your order.

International Shipping

🚀 Coming Soon! We’re working on making Astral Treats available worldwide. Stay tuned for updates!

For any shipping-related questions, reach out to us at orders@astraltreats.com. We’ve got you covered!

100% Money-Back Guarantee

We stand by our products with a 100% money-back guarantee—if you don’t love it, send it back. Your feedback is invaluable to us, and we use it to continuously refine and improve our offerings. Our goal is simple: to create exceptional products and do right by our community.

Return Policy

We reserve the right to refuse returns, but we also believe in delivering the best experience possible. We take pride in the quality, safety, and transparency of our products, ensuring you know exactly what you’re getting before you buy.

That said, we understand that things happen. If you’re unsatisfied, we offer exchanges and returns to help out. Unopened items returned within 5 days of receipt (in undamaged condition) are typically eligible for a return. However, to prevent policy abuse, we reserve the right to deny refunds in certain cases.

If we made a mistake on your order, we’ll always make it right—whether that means a full refund or store credit to ensure you have the best experience with us.

Refunds

If the product you receive doesn’t match the quality we promised, we’ll issue a full refund. To ensure you get exactly what you expect, our fulfillment team carefully reviews and finalizes every order before shipment.

For any refund or return inquiries, contact us at orders@astraltreats.com—we’re here to help!